Shipping , Returns and General Online Ordering Information

Domestic Shipping
Unless otherwise specified, all merchandise ordered online that is in-stock will leave the warehouse within 24 hours with the exception of orders placed after 3 o’clock on Saturday afternoon, which will ship on Monday. Merchandise will be shipped via priority mail with a tracking number or UPS ground, not including Hawaii or Alaska. Quick shipment methods such as overnight are available upon request, please call the CLC for prices and details or select that option when placing your order. Once you have placed an order online you should receive a confirmation email and shipment information such as a tracking number.

International Shipping
These rates will vary depending on location and product. Please call or email the CLC for details.

Duties, Tariffs & Import Taxes
Customer is responsible for all duties, tariffs, and/or import taxes. CLC will collect applicable sales tax from orders with in local taxing districts:

Gift Certificates/Discount Codes
Gift Certificates bought in the store can not be used on internet purchases. Only designated discount codes can be used on internet sales.

Backorders
If part of your order should be out of stock, we will ship the products that are in stock at the time of your order and charge you ONLY for the products that are shipped + shipping. Backordered items will be shipped as soon as possible and your account will be charged for those back ordered items when shipped.

Damaged or Missing Items
Please call the CLC within 48 hours of receiving your delivery to give notice of any goods that have been damaged in shipping or if an item is missing.

Returns- Online
Send returns to Colorado Lacrosse and Company, Inc with insurance and/or a tracking number. Colorado Lacrosse and Company, Inc is not responsible for lost items. Full refund will be given on all items returned within 30 days of original purchase date as long as it meets the following criteria:

• Customer has obtained a return authorization # from a CLC staff member
• Must be in the original packaging and condition of purchase
• Must not show sign of being worn or used
• No returns for any custom clothing, uniforms, or custom HELMETS
• All non-custom helmets returned in their original condition are subject to a 15% restocking fee. Shipping from original order will be refunded; shipping cost of returning the product will not be covered.

Manufacturer Warranty Return
The CLC will gladly honor all manufacturer warranties. All defective products must be sent to the CLC within the warranty period (for most items, 1 year) with original receipt of purchase from the CLC along with the Return Authorization # obtained from a CLC staff member. Products under warranty will be considered void if subject to the following: etched, dyed, drilled, cut, baked and/or pinched. Manufacturer has final say on what is void under their limited warranty. **Please note as of October 1, 2006 many manufactures are changing their limited warranty policies from one year to six months.